HAILEY

How many days does it take to ship a product?

Our garments are Made To Order, and hence time to dispatch may vary from product to product. Normally, we would require 4 weeks. You may reach us at, contact@shlokakhialani.com or Whatsapp us at, +919321223768, so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 3 to 8 working days to deliver the item.

Do you ship items globally?

Yes, we ship worldwide

What are the Shipping Charges?

• Free Shipping Within India
• International Shipping Charges Rs. 3000

 I have placed an order. But I require expedited shipping. Is that possible?

Normally, we would require 4 weeks for production. However, in some cases, we may be able to dispatch your order sooner. Feel free to reach out to us at, contact@shlokakhialani.com or Whatsapp us at +919321223768, and we will let you know the fastest possible timeline for your order.

Can you make the outfit I want to order in another color or as per my measurements? 

Yes, customization is possible in terms of colors and size. While placing your order, you can select the “Made to Order” option in the size section, and our team will get in touch with you personally to discuss your color & size changes.  

For any other additional customizations (like adding sleeves or any other customization), you can contact us at contact@shlokakhialani.com or Whatsapp us on +919321223768.

Do I have to pay the Custom Duty Charges?

Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.

Can I order for COD (Cash On Delivery)?

No, we do not offer COD as all our garments are custom made. We require complete payment in advance in order to proceed. 

Is COD available for International Order?

We really apologize at the moment we do not have COD Option for International Customers. Should you need any assistance, you may reach us at WhatsApp number, +919321223768.

Is there an Express Delivery (Shipping Within 24-48 hrs)?

Yes, we do have Express Delivery for select styles. Kindly reach out to us at +919321223768 via WhatsApp, in order to check for the product availability.

How can I meet with the designer for a Custom Made outfit?

Our studio is based in Mumbai, and we work by appointment only. Please get in touch at contact@shlokakhialani.com or Whatsapp us on +919321223768 in order to make an appointment with the designer.

I don’t live in Mumbai. How can I get in touch with the designer for a Custom Made outfit?

Please feel free to e-mail us at contact@shlokakhialani.com or Whatsapp us on +919321223768. Our team will let you know the way forward.

Do you do bridal wear?

Yes, we do custom bridal wear. Please e-mail us at contact@shlokakhialani.com or Whatsapp us on +919321223768. Our team will let you know the way forward.

How do I get my outfit altered if it needs any alteration after I receive my order?

We generally keep a 4" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up, we would be happy to assist you.

Should you need any further alterations after receiving your outfit, we will be open to assisting you however, we will not be liable to foot the shipping of your outfit back to us, should it need alterations. Any shipping or custom duty will have to be borne by the customer in the occasion that the outfit requires any alteration. We will be happy to alter it if need be if the product has not been worn, at no extra charge.

Is there a Return/Exchange or Refund for a Product?

We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order. We do not offer any refunds.

My outfit needs some customizations, will you be able to do it? 

Yes, customization is possible in terms of colors and size. While placing your order, you can select the “Made to Order” option in the size section, and our team will get in touch with you personally to discuss your color & size changes. 

For any other additional customizations (like adding sleeves or any other customization), you can contact us at contact@shlokakhialani.com or Whatsapp us on +919321223768. Do note that detailed custom orders could take 5 to 6 weeks to dispatch for most items. 

What if there is some issue with my outfit on receipt since I am ordering across countries? 

Every garment undergoes a painstaking quality check by our team prior to packaging and dispatch, following which the garment is shipped. We are not responsible for any damage or loss that may be caused due to transportation once the parcel leaves our facility. As every garment is hand-made and every embroidery material hand-stitched, there may be a chance of minor repair needed to the embellishment material as the beads are delicate. However, this is likely to be a minor and easy to fix problem. We can guide you with how to repair the same virtually should this be a long distance. We can also send across extra beads on request if needed, and we often send across a mini repair kit with extra beads for delicate orders. Should you wish for us to repair the same at our studio in Mumbai, any customs or transport costs to and fro would have to be borne by the customer. Once an outfit is purchased, we trust that the customer ensures proper storage of the garment. In order too ensure the embroidery materials and fabrics are well taken care of, we recommend storing the same in a cool dry space devoid of any moisture as embroidery materials & fabrics are hand-dyed. We are not responsible for any damage to the outfit post usage and wearing. In case of dry clean, we only recommend SPOT dry clean and not a complete dry clean of our products to ensure they last long. Products are recommended to be aired out every month to ensure their condition is maintained well & not tucked away  

Does the product color look exactly the same as the image? 

While the product we send you matches the color in the image exactly from our end, any discrepancy of color may be possible due to the bright lighting used during the photo shoot of the garment, or due to the difference in color modes & brightness of different screens/devices that are used to browse the website. We work with woven fabrics, and minor negligible  discrepancies cause due to natural processes like weaving of the fabric or hand dyeing may be present, but not apparent. 

How do I place a custom order and share my size? As there is no way to share measurements while order placement on the website? 

For a custom size order, we request you to place the order by selecting the Made To Order option on our website and a customer care executive will get in touch with you via WhatsApp or e-mail and share the desired measurement guide for custom sizing

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COPYRIGHT

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TRADEMARKS

Your use of  www.shlokakhialani.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including  www.shlokakhialani.com's Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.

Size

Our size chart is visible on each product. We also customize as per the size. Request you to select the ‘Made to Order’ option for all custom sizing, and our team will get in touch. 

Colors

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. 

Electronic Communications

When You use the Site or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.

Cancellations by the User

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, we will not refund the amount, however, a customer can redeem the amount transferred for some other outfit. A request for the same shall be valid and accepted only if they are made within 24 (twenty-four) hours of making the order on the Site. The customer can e-mail us on contact@shlokakhialani.com for the same.

Returns

Our styles are on a made to order basis & handcrafted individually for you. Once an order is placed, we do not offer any exchange or returns. 

Billing

The price of our merchandise is inclusive of the GST applicable. Shipping within India is free. Shipping outside of India is at INR 2500. Shipping charges will be calculated at checkout.